CrowdStrike Charlotte AI

What is CrowdStrike Charlotte AI?

CrowdStrike Charlotte AI is a generative AI assistant built directly into the CrowdStrike Falcon platform. It is designed for security analysts and security operations center (SOC) teams, letting them query threat intelligence, investigate active alerts, and get plain-language explanations of complex incidents without needing deep specialist knowledge for every task. By automating routine triage and analysis, Charlotte AI helps teams detect threats faster and shorten the time it takes to respond.

How does CrowdStrike Charlotte AI work?

Charlotte AI sits on top of the telemetry, detections, and threat intelligence that Falcon already collects across endpoints, identities, and cloud workloads. Analysts interact with it conversationally, asking questions in natural language such as which hosts are affected by a given threat or what an alert actually means, and Charlotte AI returns contextual, grounded answers.

Beyond answering questions, it can summarize incidents, recommend next steps, and increasingly take guided actions through agentic workflows. This turns slow, manual investigation into a faster, AI-assisted process while keeping a human in the loop for critical decisions.

Core features

• Conversational threat investigation — ask questions in plain language and get grounded answers drawn from Falcon telemetry and threat intelligence.
• Automated triage and summarization — condenses noisy alerts and complex incidents into clear, actionable summaries.
• Guided response recommendations — suggests concrete next steps and remediation actions to accelerate incident handling.
• Agentic workflows — automates multi-step security tasks to reduce manual workload across the SOC.
• Native Falcon integration — works inside the platform analysts already use, with no separate data silo or tooling.

Use cases

Charlotte AI is most valuable for accelerating SOC operations: rapid alert triage, threat hunting, incident summarization for stakeholders, and onboarding of less experienced analysts who benefit from plain-language guidance. It is particularly effective for organizations that already rely on the Falcon platform and want to reduce alert fatigue and mean time to respond.

Who is it for?

It is aimed at enterprise security teams, SOC analysts, and incident responders who need to move faster against modern threats. Because it lowers the expertise barrier for routine investigation while leaving complex decisions to humans, Charlotte AI fits both seasoned threat hunters and growing teams looking to scale their defensive capabilities without proportionally scaling headcount.